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Liberal Democrats on Kent County Council

Question by Dan Daley to Graham Gibbens, Cabinet Member for Adult Social Care and Public Health

September 26, 2014 8:51 AM

Will the Cabinet Member for Adult Social Care and Public Health inform the Council how many users have taken Direct Payments since the new contractors have been in place, and how this has affected staffing levels in the department responsible for assessment and in the processing of invoices?


There were 6100 people who were receiving home care arranged by the council when the new Domiciliary Contract came into effect. As part of this, all of those who were affected by the changes were reminded of their right to ask for Direct Payment instead of services. As of 28 August, 1694 of these people had expressed an interest in finding out more about Direct Payments. Of the 559 who have progressed to a detailed assessment, 376 have chosen to go on to take a Direct Payment.

As part of this contract re-let, it was expected that the number of Direct Payment recipients would increase and so 4 additional staff have joined the Access to Resources Team that supports Direct Payment recipients and reviews their use of this money. This is a planned part of the transformation of Adults' Services which is delivering better outcomes for people and extending the hours that services are available, while reducing overall staff numbers.